Delivery / Terms / Warranty
We hope you love our website and products, here's some more info and legal stuff:
Delivery - Your Questions Answered
運輸方面 - 解答你的問題
How much does delivery cost?
For delivery in Hong Kong we use SF Express. Postage and Packing prices are based on the weight and size of the order and start at HKD 35. For an exact cost add the items and quantities you want and proceed to checkout where it will give you the amount. You won’t be charged until you enter your card details and confirm the order. PLEASE NOTE: For delivery to remote areas of Hong Kong costs may be higher (HKD 35 surcharge), if this is the case we will contact you after you have placed your order.
We also offer the option of pickup at 3 locations (for free!) – our office in Discovery Bay, Iso Fit in Central or our warehouse in Kwai Hing see below for details:
311, Discovery Bay Plaza,
Pick-up hours: Monday to Friday 9am to 12.30pm and 2pm to 6pm.
A3, 14th Floor, Boldwin Industrial Building
16-18 Wah Sing Street
Pick-up hours: Various, please email so that we can arrange.
See map. 5 minutes walk from Kwai Hing MTR station.
802-805, 8/F Yu Yuet Lai Building,
43-55 Wyndham Street
Pick-up hours: Monday to Friday 9am to 2pm and 3pm to 6pm. Saturday 9am to 1pm.
I don’t live in Hong Kong, do you accept orders from anywhere around the world?
We are pleased to say that we can ship to almost anywhere in the world, please contact us for a detailed shipping quote and prices per kilogram. T8 Fitness is a Hong Kong company and we are therefore not responsible for any import duty/tax that applies to our products should you take delivery outside of Hong Kong.
Are there any additional duties or taxes?
As stated above international orders may be subject to import duties, taxes and custom processing fees in your country. If you are unsure if your parcel will be subject to such fees you should contact your local customs or postal authority. Any such fees are solely the responsibility of the parcel recipient and you are responsible for paying these fees.
How long does it take for my order to be posted?
We aim to post all in stock items within 1-2 working days. Let us know if we are keeping our promise!
Given the efficiency of courier SF Express we anticipate a delivery time of only 1-3 days. So, altogether, you should receive your order in 2-5 working days!
I made a mistake or changed my mind, how do I change or cancel my order?
If you need to change or cancel an order at anytime please contact us as soon as possible. If we haven’t processed your order yet we should be able to give you a full refund, less a small admin fee (if applicable). If the items are in progress or have been sent already you can return the items unopened and follow our returns procedure (see below).
What is the method of payment?
We use Paypal (www.paypal.com) as our payment system. This allows you to pay with almost any credit or debit card or even your paypal account.
我們使用 Paypal (www.paypal.com)來作付款系統。 這幾乎任何信用卡也能使用，或登入你的paypal 帳號。
How can I track my order? (HK ONLY)
When we fulfill your order, we will send you an e mail with your SF Express tracking number and a link to their tracking page (http://sf-express.com/hk/en/). All you need to do is input your number and you will receive an update on the status of your delivery.
Does the customer need to be home to sign for the delivery of the goods?
We advise that either you or someone that can sign for you be available for delivery.
What if my order is damaged or lost in transit?
If your product doesn’t arrive or arrives with some damage we will investigate with our courier and do our best to resolve the issue. Please check all the items as soon as you receive them and contact us within 3 days if there is a problem.
What is your return and warranty procedure?
We hope you are happy with our products. Should you find fault with anything you have bought on our site please let us know.
At our discretion, we can offer a refund/replacement if you contact us within 30 days of purchase explaining the fault with the product. You may be requested to return the product or part to us for repair or replacement and T8 Fitness reserves the right to require the customer to pay for the return shipping of the item.
The warranty will not apply to any product that has been subject to commercial use, abuse, misuse, or any type of modification by the consumer.
We appreciate any feedback regarding the quality of our products and strive to provide only top quality accessories.
What currencies are shown on this website?
The main currency on this website is Hong Kong Dollars (HKD), a guide to the United States Dollar (USD) value is shown below the price for reference only, prices will be charged in HKD at the time of purchase and your credit card company will then charge you the going rate.
END of Delivery Advice.
“T8 Fitness” refers to T8 Fitness and its associated members and “You” refers to you, the user of this site.
T8 Fitness reserves the right to edit, update or modify this Policy at any time and will notify users of changes.
Any user information entered by You whilst using our site, either in the forum or any other area will only be used for the purposes described at the collection stage or in accordance with this Policy.
T8 Fitness will not transfer either by sale or otherwise User Information to unaffiliated third parties without approval from You. Should it be applicable You will be given the option to “opt out” of receiving marketing or promotional material about other services from T8 Fitness or any third party.
In order to perform statistical analysis on user behaviour and characteristics, T8 Fitness reserves the right to collect and analyse any and all user actions on the T8 Fitness site, including usage and interest in any or all areas of the site and also numbers of users clicking on or exposed to advertising banners if applicable. Aggregated data and analysis only may be passed on to third parties. T8 Fitness is not then responsible for any use of this data forthwith or any such policy a third party has who requests personal information and users should consult the appropriate privacy rules of any such party.
Most web browsers operate the use of “cookies” which automatically collect data and information. Cookies are text files used by websites to recognise repeat users and T8 Fitness will use these to observe user behaviour and compile data for the purposes of site development and targeted advertising. Should You not wish to allow Your information to be collected in this way please disable this feature in Your web browser.
Should You wish to edit or update any User Information already supplied to T8 Fitness You may do so by contacting us. T8 Fitness will then use commercially reasonable efforts to adhere to Your request, but under certain circumstances this may be impossible due to the nature of stored records and backups.
T8 Fitness allows users to comment via Facebook and Twitter accounts. By choosing to log in to Our site by one of these methods You agree that T8 Fitness will have access to a certain amount of information supplied by that provider.
T8 Fitness reserves the right to edit, update or modify this User Agreement at any time and will notify users of changes on the site.
2. T8 Fitness Services:
We provide You with access to various online resources, communication tools, forums and personalised services. T8 Fitness reserves the right to charge for any of these services without prior notice and/or to change, stop or discontinue providing these services at any time. You agree We will not be liable to You or anyone else should this occur.
Our services, provided by Us or any third party, are provided “AS IS” and “AS AVAILABLE” and therefore We and/or any third party are not responsible should technical difficulties result in slow, incomplete, missing or empty delivery of data, communications or settings.
You are responsible for all User Content that You upload or transmit to Us. User Content includes emails, forum posts, letters, images, video and any other communication through Our website or Services but is not limited to any of the above. You can deliver User Content which You own or have permission from the owner to post. You understand that T8 Fitness does not endorse User Content and is not liable or responsible for any User Content that is unlawful, obscene, offensive or infringes upon any intellectual property or any other rights of another. You understand that T8 Fitness has no obligation to and does not pre-screen User Content, but has sole discretion and the right to deny, edit or remove the posting of any User Content through T8 Fitness services or on Our website.
From time to time users may have the opportunity via links or another manner to use other sites provided by Third Parties. Any use of these Third Party Services is done so at Your own responsibility and T8 Fitness does not endorse any such use and is not responsible for said use. It is up to You to make Your own judgement to use any Third Party Site and agree to their policies and terms of service should You wish to do so.
3. Acceptable Use
By using the T8 Fitness site or any of its Services, You agree to abide by these rules.
You must not post or transmit any threatening, defamatory, harassing, abusive or pornographic content or violate the legal rights of others. You must not publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information. You must not post files or content that are protected by intellectual property laws unless You own or have permission to post. You agree not to post any content that may contain viruses or corrupt another’s computer in any way including, without limitation, agents, robots, scripts to access the site, and anything that might probe or breach the security of the site. You agree not to use any system that might reverse look-up or trace any information on the site. You agree not to take any action that will cause an unreasonable load on the T8 Fitness services. You will not use any software that would interfere with the proper operation of the site. You agree not to forge headers to manipulate identifiers in order to disguise the origin of any message. You will not impersonate any person or entity that is not You or an affiliation of Yours. You must not post contests, pyramid schemes or any type of chain letter. You must not download content posted by another User that You know or reasonably should know cannot be legally downloaded. You must not interfere with another User’s ability to use the site.
T8 Fitness reserves the right to use its sole discretion to alter or delete any User content should We decide the content breaches any above rule.
Above all please respect other Users of the site.
Any content that is downloaded from the site is for Your own personal and non-commercial home use only and must not be redistributed in any way.
Users are allowed one account only. You agree to provide current, true, accurate and complete information about Yourself via the log in account You use and agree to keep this up to date as and when Your information may change. Any password You use to access the T8 Fitness site must be kept private and You are responsible for all activities and action that occur under this password or account. Should You suspect that Your password may have been hacked, You agree to notify T8 Fitness immediately.
4. Third Party Websites
Any use of a Third Party Website or material accessed through any manner even if linked on the T8 Fitness site is not the responsibility of T8 Fitness and anything used on a Third Party Site is not the liability of T8 Fitness. Any dealings either financial or otherwise with a Third Party, including but not limited to advertisers, is not the responsibility of T8 Fitness and is between You and the Third Party involved only. You agree that You cannot hold Us liable for any damage or loss of any kind that results from dealings with a Third Party.
Users may post links to Third Party sites on our forums as long as the post is relevant to the topic of the thread directly and T8 Fitness reserves the right to remove any link posted.
Any intellectual property including copyright and trade marks supplied on any part of the T8 Fitness site belong to Us or Licensors. This content may only be used with written permission from Us or Licensors and You agree not to help in any way a third party to reproduce, copy, distribute or commercially exploit such material, and should You become aware of any such use You will notify Us immediately. You agree that anything You post on the T8 Fitness site will automatically become irrevocable, perpetual royalty-free worldwide licence for use within the site and in any other manner, extending to distributing, copying, broadcasting, transmitting and editing the materials in any way.
6. Rights of T8 Fitness
Content posted on the T8 Fitness site is written by Users and therefore We are not responsible for and cannot endorse this material. T8 Fitness will monitor certain contributions and is allowed to add comments to such posts by You as well as editing, deleting or removing anything at complete discretion, but not taking such action does not constitute endorsement by Us. We cannot give any guarantees as to the accuracy or reliability of any content on the T8 Fitness site and by law take no responsibility for any information or statements contained therein and any loss, damage or injury caused as a result is not the liability of T8 Fitness.
As part of our commitment to providing a high quality service, T8 Fitness reserves the right to access Your account information and any records, as reasonably needed, to operate the site in an effective manner including, but not limited to, a situation of a complaint.
Whilst endeavouring to provide the T8 Fitness site with reasonable care We cannot guarantee that the site will be error free, virus free or free of any bugs or the site will operate without interruption or delay at any time.
T8 Fitness reserves the right to modify or alter this User Agreement at any time and You agree to abide by such changes which are posted on the site.
We are not liable in contract, negligence, tort or otherwise for any damage or loss of any kind in any way linked to Your use of the T8 Fitness site, whether direct or indirect including but limited to damage of software or hardware, damage for loss of business, profits or any other loss. Nothing in this User Agreement shall exclude or limit Our liability for death or personal injury resulting from negligence of Us, Our agents or employees.
T8 Fitness accepts no responsibility for any agreements between users for any exchange of goods or services on the Buy and Sell section or any other section of the site and users are reminded to be cautious if engaging in such activity.
8. User Safety
We endeavour to provide Our services in a way that is safe for Our Users, but we would ask You to commit to following the precautions set out below:
- Your identity should be kept private by not providing details such as Your full name, address, phone number, email address or name of Your place of work or school to other Users thereby allowing them to discovery Your true identity.
- Never agree to meet with someone You met online.
- Contact Us by way of the contact us section should you ever feel threatened or uncomfortable by the comments of another User.
You are bound and agree to indemnify Us, or any of Our affiliates and their employees immediately against any and all third party claims arising from any breach in this User Agreement by You or Your use of the T8 Fitness website.
T8 Fitness reserves the right to terminate Your use of the T8 Fitness site should we deem, at Our sole discretion , that You have breached this User Agreement or have been involved in conduct We consider to be inappropriate or against the ideals of the website.
11. User Feedback
Please contact us using the contact us section of the T8 Fitness website should You have any comments or questions.
Should any part of this User Agreement be determined as invalid or unenforceable by law, such provisions shall be deleted from this User Agreement but the remainder of the User Agreement shall remain in place and in effect.
This User Agreement is governed by Hong Kong law and both You and We hereby submit to the non-exclusive jurisdiction of the Hong Kong courts.
END of User Agreement.
Terms and Disclaimer
Please check all your order details, including your address before you complete your order. We can’t be held responsible should there be a mistake in your address and the goods get delivered to the wrong place.
Replacement goods according to our returns and warranty policies will be sent at our discretion and we reserve the right to send a similar good should the original good be unavailable.
For successful return of products the customer must present the original receipt and/or invoice. The product(s) must be returned with all contents from the package in original condition. T8 Fitness reserves full discretion and T8 Fitness’s determination shall be final.
T8 Fitness reserves the title of the product until the purchase amount is paid in full. Title is passed to the customer upon delivery.
Delivery is provided by a third party company and terms of delivery are subject to the policies of that company.
All terms and policies described by T8 Fitness are governed by the laws of the Hong Kong Special Administrative Region of the Peoples’ Republic of China (“Hong Kong”) and each part of these terms and conditions shall apply to the extent permitted thereby.
Products and services offered on this site are subject to availability and may be withdrawn anytime without notice.
T8 Fitness reserves the right to change the details in this policy and our other policies at any time.
T8 Fitness is owned by Greenway Enterprises Limited Hong Kong.END of Terms and Disclaimer.